Refund policy
Due to the hygiene-sensitive nature of innerwear, we do not accept returns or exchanges for reasons such as size selection, fit preference, colour preference, change of mind, opened packaging or used/washed products.
We accept replacement or refund requests only if the product received is damaged, defective, incorrect, or if an item is missing from the order.
Requests must be raised within 2 days of delivery with the order number, product photos/videos, packaging photos, and invoice details. Once verified, we will offer a replacement, store credit, or refund depending on the issue and stock availability.
Refunds, once approved, will be processed within 5–10 business days to the original payment method.
1. No Returns / No Exchanges
* We do not accept returns.
* We do not offer exchanges (including size exchanges or change of mind).
* Please review product details and size guidance before placing an order. If you need help, contact us before purchase.
2. When We Will Help (Replacement / Refund Only for Issues)
We will provide a replacement (or refund if replacement is not possible) only in the following cases:
* You received a wrong item (different from what you ordered)
* The item is damaged/defective on arrival
3. Time Window to Report
You must report the issue within 48 hours of delivery.
4. Proof Required
To process a replacement/refund request, please share:
* Order number
* Photos/video clearly showing the issue
* (Recommended) an unboxing video (if available)
5. Resolution Method
* Primary: Replacement of the affected item(s), subject to stock availability.
* If replacement is unavailable: Refund to the original payment method (or alternate method as feasible).
6. Items Not Eligible
Replacement/refund will not be provided for:
* Incorrect size selection by customer
* Normal wear and tear
* Damage due to misuse, improper washing, or incorrect care
* Requests made after the 48-hour window
* Items without adequate proof
7. Refund Timelines
If a refund is approved:
* Refunds are processed within 5–10 business days after approval, depending on your bank/payment provider.
8. How to Raise a Request
Email us at: [support@thecoverupproject.in]
Subject line: Replacement Request – Order #[Your Order Number]
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